Privacy Policy

Last updated: Jan 2026

Kent Crystal Cabin (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.kentcrystalcabin.com.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers — we do not store card details)

  • Order history

  • IP address and browser information (for website analytics and security)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your order

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

  • Prevent fraud and misuse

3. Sharing Your Information

We only share your information when necessary, including with:

  • Payment processors

  • Shipping providers (e.g. Post Office)

  • Website hosting and analytics providers

  • Legal authorities, if required by law

We never sell or rent your personal data to third parties.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies help us understand how visitors use our site and allow certain features to function correctly.

You can choose to disable cookies through your browser settings; however, this may affect website functionality.

5. Data Security

We take reasonable steps to protect your personal information using secure technologies and procedures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

7. Your Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to your data

  • Request deletion of your data (where legally permitted)

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us via our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our website:
www.kentcrystalcabin.com